Reference

How bk499 Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This policy covers what we collect when you use bk499, how we store it, and what you can do about it.

Account Data ProtectedbKash & Nagad Transactions SecuredYour Rights, Clearly StatedContact Us Anytime
bk499 How bk499 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Reach our support team directly through the live chat window in your account dashboard. Available for privacy queries, data requests, and account concerns.
Email Support Send your data access or deletion request to our support email. We aim to respond to all privacy-related emails within a few business days.
Account Settings Some data preferences — like cookie settings and marketing contact — can be managed directly inside your bk499 account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Data Retention

We keep your account records only as long as needed — active account period plus any window required by Bangladesh financial regulations. After that, data is deleted or anonymised.

Cookie Control

We use session and preference cookies. You can block or clear them through your browser at any time. Blocking cookies may affect how your account session behaves on mobile.

Account Security

Your account is protected with password hashing and OTP verification on login. If you notice unusual access, change your password immediately and contact support via live chat.

Data Requests

You have the right to request a copy of your data or ask us to delete your account. Submit the request through support email and we will confirm receipt and next steps.

Common Questions About Your Privacy

We collect your name, contact details, device information, and payment records — including bKash, Nagad, and Rocket transaction history — to operate your account and process payments.

We share data only with payment processors like bKash and Nagad to complete transactions, and with authorities where Bangladesh law requires it. We do not sell your data.

We retain your data while your account is active and for a period after closure as required by applicable regulations. You can request deletion by contacting our support team.

Yes. Send a data access request to our support email from the address linked to your bk499 account. We will confirm receipt and provide your data within a reasonable timeframe.

Cookie preferences can be adjusted through your browser settings at any time. Note that clearing session cookies may log you out of your bk499 account on mobile or desktop.

Use the live chat in your account dashboard for urgent concerns, or email our support team for formal data requests. We handle all privacy queries directly — no third-party form required.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.